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Terms + Conditions

We at Nuh Swim is proud of our to providing quality care to all of our customers. If you have any questions or feedback please do not hesitate to contact our lead customer service manager:

 

Due to high volume please allow up to 24 hours for a response

 

Our business hours:

Mon + Tue 9am - 5pm

Wednesday 8am-4pm

Thurs + Fri 9am-5pm

 

PRE ORDER

Pre ordered items are made with love and care per order. We place the order off of the exact amount of orders placed through the website. These orders take 20-30 days to fulfill. Because of this, unfortunately, they can not be exchanged or cancelled.


No refunds or exchanges are accepted, most of our pieces are body conscious with a very tight fit, once it's been tried on we will not resale it.

 

 

NO CHANGES

No changes will be made once an order has been placed. 

Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

 

RETURNS

Customers are responsible for RETURN/EXCHANGE shipping  unless the order was filled in error or defective.

Items purchased from NUH SWIM:  NYAFU / N.S./ ESC. are eligible for store credit within 7 days delivery receipt.

RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.

A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.

Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.

 

Please use the Returns FORM that was shipped with your order.

Returns for CREDIT/ EXCHANGE can be sent to:
Nuh Swim LLC.
123  S Myrtle Fe Ave
Unit 201
New York, NY 10021
 
Please be sure to include your order number and/or the returns form with your return. Please be sure to FILL OUT THE FORM if you are exchanging to indicate the SIZE/ COLOR you are exchanging for.
EXCHANGES
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return form, or forms that do not indicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

 

SWIMWEAR

May not be returned. NO EXCEPTION!

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

 

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 

Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30% 

 

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: orders@nuhswim.com