Terms + Conditions
We at Nuh Swim is proud of our to providing quality care to all of our customers. If you have any questions or feedback please do not hesitate to contact our lead customer service manager:
Due to high volume please allow up to 24 hours for a response
Our business hours:
Mon + Tue 9am - 5pm
Thurs + Fri 9am-5pm
Pre ordered items are made with love and care per order. We place the order off of the exact amount of orders placed through the website. These orders take 20-30 days to fulfill. Because of this, unfortunately, they can not be exchanged or cancelled.
No refunds or exchanges are accepted, most of our pieces are body conscious with a very tight fit, once it's been tried on we will not resale it.
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
Customers are responsible for RETURN/EXCHANGE shipping unless the order was filled in error or defective.
Items purchased from NUH SWIM: NYAFU / N.S./ ESC. are eligible for store credit within 7 days delivery receipt.
A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.
Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.
Please use the Returns FORM that was shipped with your order.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
May not be returned. NO EXCEPTION!
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%
If you receive an item that is damaged, please contact customer service immediately by sending an email to: firstname.lastname@example.org